🤝 Support Meetings

These meetings focus on helping people overcome challenges, grow professionally, and strengthen working relationships. They work equally well for internal team dynamics and external partnerships, such as Customer Success check-ins where you're coaching or guiding clients toward their goals.

The Support Meeting Framework

Personal Connection Begin with genuine interest in the person's well-being. This builds trust and creates psychological safety for more meaningful conversations.

• "How are things going for you overall?"
• "What's been on your mind lately, work-related or otherwise?"

Progress & Wins Acknowledge accomplishments and align on current project status. Celebrating progress reinforces positive momentum and keeps everyone informed.

• Focus on what's working well and recent achievements
• Clarify expectations and ensure alignment on priorities

Challenges & Roadblocks Create space for honest discussion about obstacles. Early identification of issues prevents small problems from becoming major setbacks.

• "What's slowing you down or creating friction?"
• "How can I help remove barriers you're facing?"

Two-Way Feedback Foster growth through constructive dialogue. Make feedback a conversation, not a monologue—seek input on your own performance while offering guidance.

• "Here's what I'm observing... what's your perspective?"
• "What could I do differently to better support you?"

Development & Growth Discuss long-term goals and development opportunities. This keeps people engaged and shows investment in their future success.

• Career aspirations and skill development
• Learning opportunities and stretch assignments

Common Applications: Manager-direct report one-on-ones, customer success consultations, mentoring sessions, performance conversations, coaching discussions, and escalation support meetings.

Key improvements:

• Clearer introduction explaining the dual internal/external application
• Better section flow and logical progression
• More conversational, actionable examples
• Streamlined format that's easier to scan
• Emphasis on two-way dialogue rather than one-sided updates